FREQUENTLY ASKED QUESTIONS

On this page we collected the most frequently asked questions we encounter in our practice. If you have a general question about counselling or psychology for which we don't have the answer here, please contact us and we will discuss it with you.

I have seen counsellors in the past, but I still experience the same problems. Are you any different?
According to our clients, yes, we are. We approach our clients with a direct and "no nonsense" attitude and we target their problems from the moment we meet them. Many of our clients also return years after they completed therapy to address different issues, or to refresh some of the psychological skills they learned.

Do you bulk bill?
Bulk billing is available for eligible people with appropriate GP referrals. Low income earners with GP referrals can access our services without paying a "gap". Bulk billing is only available between 9am - 12pm and 3pm - 5pm, Monday to Thursday.

How many sessions will I need?
The number of sessions required to successfully treat a psychological problem depends on the nature and severity of the problem you are experiencing. Most clinical problems are typically treated in 8 to 12 sessions with weekly attendance. Helping with minor difficulties can be achieved with few, only 2 to 3 sessions.

I am committed to attend my sessions. Can I pay for 6 sessions in advance and receive a free session or receive a reduced fee?
No. Although it may seem practical to do so, we would consider this option unethical. For a therapeutic relationship to be successful you will need to be intrinsically committed and motivated to attend your sessions. Accepting advance payments or offering reduced fees would be equal to attempting to "buy your commitment". We don't do this.

I have a relationship problem, but I don't want my partner to attend. Can I attend alone and try to work on my relationship?
Difficult, but yes. Relationship problems are best approached together with your partner. However, we recognise that this is not always possible or productive for the relationship. There are strategies individuals can use to improve their relationships without directly involving their partners and we will help you implementing these in your own circumstances.

What can I expect at the first session and how will I feel after the first session?
The first session is usually a very positive experience. Chances are that you have been talking to family and friends about your problems and heard different advice and/or suggestions. Talking to a professional is a very different experience. After we find out what are the main difficulties that you struggle with we will work towards a solution that we agree on. This way, therapy becomes a joint effort right from the start and you will feel that you are actively working on the issues that concerned you.